1. Who we are
Local Service Rocket (“we,” “us,” or “our”) provides marketing, recruiting, and related services for residential home service businesses. We operate from Wellington, New Zealand, and serve clients primarily in the United States, Australia, and New Zealand.
Contact: hello@localservicerocket.com · (888) 371-6365
2. Scope
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit localservicerocket.com, book a call, contact us, or otherwise engage with our marketing.
3. Information we collect
We may collect:
- Contact and business details you provide (name, email, phone, company name, trade, location, website, and related business information) when you book onboarding, email us, call us, or fill out forms.
- Communications you send us, including notes from calls and emails.
- Usage and device data such as IP address, browser type, pages viewed, referring URLs, and approximate location, collected through cookies, pixels, and similar technologies.
- Advertising and analytics data from tools we use to measure site performance and ad campaigns (for example Google Analytics, Google Ads, and related tags).
4. How we use information
We use personal information to:
- Respond to inquiries and schedule onboarding or service calls
- Provide, manage, and improve our services
- Send service-related communications and, where permitted, marketing updates
- Measure website performance, improve content, and run advertising
- Comply with legal obligations and protect our rights and users
5. Cookies and tracking
Our site may use cookies, pixels, and similar technologies for essential site function, analytics, and advertising. You can control cookies through your browser settings. Disabling some cookies may affect site features.
Embedded third-party content (such as YouTube videos) may set their own cookies when you interact with that content. We load some embeds only after you choose to play them to reduce unnecessary tracking.
6. How we share information
We may share personal information with:
- Service providers who help us operate the business (for example hosting, scheduling/booking tools such as LeadConnector, email, analytics, and advertising platforms).
- Professional advisors when reasonably necessary (legal, accounting).
- Authorities when required by law or to protect rights, safety, or security.
We do not sell your personal information for money.
7. International transfers
We are based in New Zealand and work with clients and vendors in other countries, including the United States and Australia. Your information may be processed outside your home country. Where required, we take steps intended to protect that information appropriately.
8. Retention
We keep personal information only as long as needed for the purposes described above, including to provide services, meet legal or accounting requirements, resolve disputes, and enforce agreements - then we delete or anonymize it when retention is no longer necessary.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing (including marketing). To exercise these rights, email hello@localservicerocket.com.
You may unsubscribe from marketing emails using the link in those messages, or by contacting us. Service and transactional messages may still be sent when needed.
11. Children’s privacy
Our services are directed to business owners and operators, not children. We do not knowingly collect personal information from anyone under 16. If you believe we have, contact us and we will take appropriate steps to delete it.
12. Third-party links
Our site may link to third-party websites or tools. We are not responsible for their privacy practices. Review their policies before providing information.
13. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.
14. Contact
Questions about this Privacy Policy or our data practices:
Local Service Rocket
Wellington, New Zealand
hello@localservicerocket.com
(888) 371-6365